Privacy Policy

DUPAGE CONVENTION & VISITORS BUREAU & DUPAGE SPORTS COMMISSION PRIVACY POLICY
DuPage Convention & Visitors Bureau and DuPage Sports Commission henceforth referred to as the "organization."

UPDATED: July 15, 2022

The organization is committed to protecting the privacy of users of our website, www.DiscoverDuPage.com. The information we collect is used exclusively to facilitate services that we provide to you. We value your privacy and will take all necessary steps to protect it and maintain your trust.

This Privacy Policy explains the types of personal information we collect through our website, www.DiscoverDuPage.com, the policies of our company regarding any information we receive about you while visiting our web site, how we use it, what we do not do with it, how you can view your information and update it, and how we keep it safe. 

Our Promise

We will not communicate with you unless you expressly request it. We are committed to your privacy and will not share your personal information with any third-party that is not a trusted partner of the organization.

Our Commitment to Privacy

We want you to get the most out of our website and to trust that we make every effort to protect your confidentiality. Personal information is either requested or required on certain areas of our website. The amount and type of information received depends on how you use our site. The information may be stored and used in order to enhance our relationship with you.

To make sure your personal information remains confidential, we communicate these privacy guidelines to every organization employee, vendor and partner.

The organization does not knowingly solicit personal information from children or send them requests for personal information.

The organization and all program websites or email correspondence may contain links to other sites. The organization does not share your personal information with those sites and is not responsible for their privacy practices. We encourage you to learn about the privacy policies of those companies.

If we are going to use your personal information differently from that stated at the time we collect it, we will try to contact you via e-mail using the most recent information we have. If you have not given us permission to communicate with you, you will not be contacted nor will we use your personal information in a new manner.

The organization’s Privacy Policy is subject to change at any time. We encourage you to review the privacy policy regularly for any changes.

How to Contact the Organization

915 Harger Road, Suite 120
Oak Brook, Illinois 60523
+1 630.575.8078

Disclaimer
The information provided on this website was compiled by the organization based on information materials submitted directly from the organization or business entity. The organization assumes no liability for the accuracy of the information or representations/delivery of services contained herein.

Website Usage & Navigation Information
Visitors of our website, www.DiscoverDuPage.com, may access the organization information without obligation to share with us or reveal any personally identifiable information.

Each time you visit the organization's website, www.DiscoverDuPage.com, anonymous navigation information is collected by our servers. This information includes:

• the type of browser and operating system you are using;
• the address of the referring site (i.e. the previous site you had visited) and the Website you leave our site to visit;
• the date, time and duration of your visit;
• your server's IP address (a number which is unique to the machine);
• the address of the pages you accessed;
• the name of your internet service provider;
• any pages you request, and the time and date of those requests.

This provides the organization with information about how the website is used and navigated, including the number of hits, the frequency of visits and the duration of visits to each page on the site. It does not personally identify individual users.

Collection of Personal Identifiable Information
There are instances where our web site requests personally identifiable information to better serve site visitors. All information you provide is used to improve the services offered by the organization.

The organization collects the following information from our customers:

Personal Identifiable Information

This is information that can be used to distinguish or trace an individual's identity, either alone or when combined with other personal or identifying information that is linked or linkable to a specific individual. This information is voluntarily provided to us by our visitors and is used by us for the purpose of fulfilling requests, inquiries or travel service orders. The organization does not rent or sell any of this information to anyone.

Aggregate User and Tracking Information

This information gives us insights on how our site visitors use our site and our other marketing materials or services. This data is anonymous in nature and does not contain/is not linked with any personally identifiable information. We use this information to ensure that our website, e-mails and marketing efforts continue to appeal to our customers.

Information We Collect About You

The organization only collects personally identifiable information that you voluntarily provide to us. Examples of such personally identifiable information:

First and last name
Physical address or postal address
Phone number
E-mail address
Company name
Job title
Type and nature of request

The organization only requires personally identifiable information from you when it's needed to complete your inquiry, fulfill your request, or when you voluntarily decide to register as a subscriber or partner independent of a transaction. The organization uses Simpleview/Paypal/EventBrite to process credit cards for event registration or partnership agreements.

Other Information We Collect

When you visit the organization's website, www.DiscoverDuPage.com, we automatically collect some information about your visit using cookies, web beacons, log analysis software and other aggregate tracking technologies.

User Data/Data Collection: Social Media (Features) and Widgets

For marketing and/or promotional purposes our website may, from time to time, include social media programs and features, such as CrowdRiff, the Facebook Like button and widgets, and the Share button. If you choose to use these features, they may collect your IP address, which page you are visiting on our site, and may set a cookie to enable the feature to function properly. The social media programs, features and widgets we use are either hosted by a third-party or hosted directly on our site. Your interactions with these features are governed by the Privacy Policy of the company providing the feature(s).

Cookies

Cookies are files that contain small amounts of data. If your browser is configured to accept these files, they are stored on your computer's hard drive. The organization uses these data files when you visit our site to anonymously identify you. By using cookies, the organization is able to:

• Completely support and enhance your visit to our site.
• Allow you to access your partnership account information without requiring you to answer your sign-in question multiple times during the same visit to our site.
• Ensure that you won't see the same advertisements too often.
• Better measure how many users view and navigate our site.
• Better measure how effective our online marketing campaigns are performing.

If you wish, you may set your browser to refuse cookies. However, by refusing to accept a cookie, you will not be able to access some pages on www.DiscoverDuPage.com. Since many websites use some form of cookie technology, setting your browser to refuse cookies may restrict your access to certain information or product offerings on those websites. Some organization cookie files remain on your computer's hard drive unless and until you manually delete the file. Organization cookie files do not contain personally identifiable information or track an individual users' movement through our site.

An organization third-party advertiser cookie file may also be placed on your hard drive during your visit to our website. The purpose of these types of cookies is to collect aggregate statistics about your visit to our website. These companies may use information (not including your name, address, email address or telephone number) about your visits to this and other websites in order to provide advertisements about goods and services of interest to you. These cookies do not contain personally identifiable information.

For example, Google, as a potential third-party vendor, could use cookies to serve ads on www.DiscoverDuPage.com. Google's use of the DoubleClick DART cookie would then enable it to serve ads to organization users based on their visit to www.DiscoverDuPage.com and other sites on the Internet. Users may opt out of the use of the DART cookie by visiting the Google ad and content network privacy policy.

Tracking Pixels

As a means of measuring the efficacy of the online advertising and marketing campaigns that the organization employs, tracking pixels allow third-party advertising companies to use a single-pixel image file on our site to collect information about your visit. This information is anonymous in nature. It only identifies actions being performed on our website. It does not tie actions back to any individual user of our website. No personally identifiable information is collected during this process.

Certain organization marketing and confirmation e-mails may also contain a single-pixel image file to detect when and whether you've opened the e-mail. The organization may also track clicks from e-mail communications using an internal or third-party tracking system. The organization uses this personal information to continually assess and improve the products and services we offer. The organization also uses this information to inform you of products and services, sales and special offers that might benefit you.

These tracking mechanisms are used to ensure that the organization websites and e-mails continue to provide relevant content that is interesting and useful to our customers.

Information from Third-Party Sources

The organization may periodically add or update information about you obtained from third-party sources. Examples include updated address or e-mail address information from such sources as co-branded businesses, business partners or other third parties. This information can help us accurately fulfill inquiries/requests or deliver confirmation messages for registered events, contest or questionnaire submissions. We also receive aggregate information such as page views, search terms and click-through information from sources, such as companies we advertise with.

This information may also be provided to our agencies for use on behalf of the organization in accordance with our proscribed privacy statement. However, it is never provided or sold to any other company for that company's independent use.

During the course of your visit, you may move to other websites. These sites are not owned by the organization. It is recommended that you check the specific privacy statements of any site before providing any personally identifiable information.

How We Use the Information We Collect

The organization may use your information, including personally identifiable information, for the following purposes including, without limitation, for the following business purposes:

• To improve the quality of your www.DiscoverDuPage.com visit.
• To create your organization account.
• To send marketing communications and purchase confirmations that you have opted-in to or otherwise agreed to receive.
• To send surveys to you.
• To update your user account with any information we receive from you or from third-party sources about you.
• To complete your partnership or event purchase.
• To bill your credit card when you make a purchase or register for an event.
• To credit your credit card in the event that we issue you a refund.
• To notify you of any changes to your purchase.

Additionally, the organization may use your non-personally identifiable information it collects during your site visit, during your interaction with our e-mails or during your interaction with our third-party marketing efforts for other purposes including without limitation, the following:

• To better monitor in aggregate the effectiveness of our advertising and marketing campaigns.
• To better monitor in aggregate how visitors and customers are using our site.
• To ensure that our website and e-mails continue to provide relevant content that is interesting and useful to our customers.
• To uncover and diagnose problems with our servers.
• For day-to-day system administration needs.

Special note: Information we collect on how you use our site does not include personally identifiable information unless you choose to specifically provide us with such information.

This information can be used to display targeted advertising. We do not use personally identifiable information to deliver such targeted advertising.

Additionally, the organization may use your information, including personally identifiable information, for special purposes. Below are a few examples of special purposes:

• In disclosures to law-enforcement agencies when required by law.
• In disclosures to law-enforcement agencies and/or credit card companies in cases of partner fraud or in other cases where an individual poses a threat to the interests of the organization.
• To resolve customer or credit card company disputes.

From time to time, the organization may enter into agreements with third party providers for web analytic and other similar services. If the organization enters into such an agreement, the organization may share your information, including personally identifiable information, with the provider or such provider may have access to and collect your information on behalf of the organization. Your information, including personally identifiable information, may be stored with the provider. Before sharing or storing any customer information with a third-party provider, the organization shall ensure that any provider agrees to comply with the terms and conditions of this privacy policy. Additionally, the organization requires any third-party provider of web analytic or other similar services to maintain industry security standards to protect your information.

What You'll Receive from the Organization

The organization believes that honest and clear communications with our partners is a key part of a great user experience. We only want to send you e-mail that you expect to receive or that you have requested. All of our e-mail contains clear information on how to unsubscribe, and we honor all requests as quickly as possible. Below are examples of types of communications you may receive from us.

Membership Registration Confirmation E-mail Messages

When you register to become a member of the organization on www.DiscoverDuPage.com, you'll receive an e-mail confirming you have become an organization member. The e-mail will contain your name, the e-mail address you provided, the name of your organization and related information pertaining to membership requirements.

Marketing or Promotional Emails

If you sign up for one of our marketing e-mails either directly, through the partnership area, at a live event, during a contest sign-up, or by any other means, we will send you the marketing e-mail that you have requested.

We only send these e-mails to site visitors and partners who sign up for one of our mailing lists or who agree to future contact regarding special promotions and offers from the organization. These mailings contain clear information on how to unsubscribe, and we honor all requests as quickly as possible.

If you are receiving e-mail from us and wish to unsubscribe, either follow the unsubscribe instructions in the e-mail, e-mail us, call us or send us a note via postal mail to inform us that you do not want to receive e-mail from our company.

Postal Mail

Upon inquiry or service request, the organization may utilize your postal address to fulfill your order/request.

How to Opt-Out of Future Communications

Google Analytics Remarketing and Google Analytics Demographics and Interest Reporting*

Users can opt-out of Google Analytics for Display Advertising and customize Google Display Network ads using the Ads Settings. 

Answering Your Inquiries

When contacted either in person, via phone or e-mail, we will use your e-mail address, telephone number or postal address to respond to you.

What Information the Organization Shares

The organization does not rent or sell any of your personally identifiable information to anyone.

Services promoted on the organization websites are provided by parties other than the organization. These parties include but are not limited to hotels, tour operators, attractions, restaurants, agency partners, online travel agencies, and vendors. The organization will provide only the personally identifiable information to these parties that is necessary to complete or fulfill your services transaction.

Special note: The practices and privacy policies of these other parties may differ from the organization’s policies. The organization suggests and encourages you to review their privacy policies to gain further understanding of their procedures for collecting, using and disclosing your information.

The organization may also share personally identifiable information to third parties who provide or offer other services on our behalf. We may also share your personally identifiable information with business partners with whom we jointly market products or services. If you choose to access such third-party services and provide authorization, we may share information about you, including your personal information, with those business partners. Please note that we do not control the privacy practices of third party business partners and recommend you evaluate their practices before deciding to provide your personal information.

The organization may also share aggregate information to service providers, business partners and advertisers. In these cases, the organization does not provide personally identifiable information. In addition, the organization may contract with third-party vendors for survey distribution, promotions or to facilitate sweepstakes or contests.

Security

We make our best efforts to ensure that our systems are secure. The organization safeguards the security of the data you provide to us with physical, electronic and managerial procedures.

Your Right to Update Your Information

If you wish to update information held about you or your company by the organization, please e-mail your new details to visitor@discoverdupage.com.

Limited License
This site is provided by the organization and may be used for informational purposes only. By using this site or downloading materials from this site, you agree to abide by the terms and conditions, set forth in this agreement. If you do not agree to abide by these terms and conditions, do not use this site or download materials from this site.

Subject to your continued compliance with the terms and conditions set forth in this agreement, the organization grants you a non-exclusive, non-transferable, limited right to access, use, display, and listen to this site and the information, images and text ("materials") thereon. You agree not to interrupt or attempt to interrupt the operation of the site in any way.

The organization authorizes you to view and download the materials at this site only for your personal, non-commercial use. This authorization is not a transfer of title in the materials and copies of the materials and is subject to the following restrictions:

1. you must retain, on all copies of the materials downloaded, all copyright and other proprietary notices contained in the materials;
2. you may not modify the materials in any way or reproduce or publicly display, perform, distribute or otherwise use them for any public or commercial purpose;
3. you must not transfer the materials to any other person unless you give them notice of, and they agree to accept, the obligations arising under these terms and conditions of use.

This site, including all materials, is protected by worldwide copyright laws and treaty provisions, whether or not a copyright notice is present on the materials. You agree to comply with all copyright laws worldwide in your use of this site and to prevent any unauthorized copying of the materials. Except as expressly provided herein, the organization does not grant any express or implied right to you under any patents, trademarks or copyrights.

Copyright
© Copyright 2019 DuPage Convention & Visitors Bureau & DuPage Sports Commission. All rights reserved. All text, images, graphics, animation, videos, music, sounds, and other materials on this website are subject to the copyrights and other intellectual property rights of the organization. The organization owns the copyrights in the selection, coordination and arrangement of the materials on this site. These materials may not be copied for commercial use or distribution, nor may these materials be modified or reposted to other sites.

About This Policy

The organization Privacy Policy was posted August 7, 2019. The organization reserves the right to change, alter or modify this policy for any reason at any time. In cases where there are substantial material changes to our policy with regard to the manner in which the organization handles personally identifiable information, we will provide prominent notice of the changes on our website. By submitting information to the organization, you consent to its collection and use by us in accordance with this Privacy Policy.